I am the mother of an adult daughter who desperately needed help with physical and mental issues. At one really bad juncture in her life, her insurance company (Humana) was deciding on treatment that we already knew to be ineffective. As parents, we tried to get our daughter to agree to in-house treatment, which everyone (except the insurance doctor) agreed she needed. No local facility had a bed at that exact time, so we found one, more distant, that was highly recommended. After a long day's adventure, we arrived at Brookhaven Retreat, Seymour TN, at 11:30 PM. We were welcomed, and I was asked to write a check for $35,000 for 30 days of treatment. The facility representative, Ms. Patricia Hammonds, assured us that they DID work with my daughter's insurance (Humana), and would "work with the family" to get the insurance reimbursement at the end of treatment. We of course, being at the end of a long rope, signed away our rights to sue. Long story short, our daughter stayed on for treatment. We eventually took out a mortgage on our house, wrote another $35,000 check for a second 30 days, but did NOT complete the program with the third 30 days due to an appalling lack of accountability and living up to promises on the part of Brookhaven Retreat. Humana insurance gradually changed its tune from, "yes, this is a facility on our provider list," to "you will only be covered partially," to "you are not covered." It’s a little difficult to deal with that part of the problem, since Brookhaven has STILL, one year later, NOT filed the claim with the Humana.

Yes, my daughter was helped by the program. Before then, life was spiraling down. Now it's creeping up. She probably would have been much better helped had she completed the whole thing, of which we would have been more than willing to pay the partial cost.

We, of course, along with our daughter and son-in-law, are struggling to cope with the financial shambles in which we now find ourselves living.

Thank you for this info. I also have Humana plus two others and am considering entering into the program myself. I could never afford the cost alone and we don't even have a decent doctor in this city that knows how to treat my disease. All we have are 'straitjacket' hospitals. Pitiful for the capital city of the state.

Most therapists only cost between 100 and 140 an hour so for 1,000 a day you could get individual 1 on 1 therapy for 10 hours a day..brookhaven is more of a luxury mental health spa then a real treatment facility and from their web site it is difficult to see what the qualifications of their therapists are (but lots of pictures of horses and flowers)

Brookhaven has been the biggest blessing in my life. The therapists are amazing. The nurses are caring, professional, and gentle. The whole staff all together are incredible and are 100% concerned with each and every individual's recovery. The horses and flowers are just a bonus. Plus the location is amazing and beautiful. We did not recieve massages or pedicures, so it is not a spa, but Brookhaven is completely focused on the clients recovery. Notice I said client, not patient. They don't want client's to focus on cleaning the bathrooms or sweeping the floors, they want their focus to be on their recovery. We don't pay the money we pay to dust and vacuum, we take care of our personal things like doing our laundry and making our beds, and WORKING OUR RECOVERY PROGRAM because that is what we are there for.
They are not just any therapists, and you recieve alot more then what 1 on 1 treatment can give you in 10 hrs. a day. Also, Brookhaven is FAR from a luxury mental health spa! It is a very real treatment facility that has a 80% success rate as of September 2009! Let me know if you find anywhere else that can say that! Also, Brookhaven is changing the way that rehabilitation facilities are being ran and how the programs are being used all over the Nation. Do your research before you bash something....especially Brookhaven! I am a Brookhaven Retreat Alumnae from December 31, 2008-February 27, 2009. I don't have one negative thing to say about the facility, the program, or the staff and I would recommend it to anyone! Anyone that is thinking of passing up the opportunity of Brookhaven because of the finacial situation, please don't if at all possible. I know sometimes there is just no way, but this is a facility that has a staff who cares so much about every individual and personalizes the programs for each clients needs. You can't put a price on a happy and healthy life. They know how to help and make you feel right at home. Since it is an all women facility, you make bonds that you could never imagine possible. I made ever lasting friendships and am now part of a sisterhood that I wouldn't give up for anything. We went thru something together that noone else can understand and bonded us together in such a special way for life. We have a Brookhaven Reunion every year where we spend a weekend together and catch up along with having some refresher classes. We say its a maintanence for us....you take your car for maintanence, so why not yourself???? How many rehabs do you hear people say they can't wait to go back to a reunion?!?!?!? I can honestly say I CAN"T WAIT. We just had our reunion last weekend, March 5-7, and our next is going to be the weekend of March 24, 2011. I give Brookhaven a 100%!!!!! If you enter treatment sometime soon I could meet you at our reunion!